Payment will be retained as a processing fee. When your application has been processed and approved, you can download and print a digital copy of your licence. However, you must replace your digital copy with the licence card you receive in the mail.
You can check to see if a digital copy PDF of your licence is available. Change your address or other licence information. Note a criminal offence on your licence. Note: You cannot change your name online. Change of name requests must be sent by mail. To change your address or contact information on your licence or to note a criminal offence by mail:. If your name has been legally changed under the Change of Name Act , you must provide a government-issued certificate of name change.
If you have assumed your married name, you must provide a copy of your government-issued marriage certificate. If you wish to go back to your maiden name, you must provide your government-issued marriage certificate and birth certificate.
Certificates issued by religious organizations for example, marriage certificates issued by a church are not accepted. There is no fee to change your licence category unless you are renewing or restoring your licence at the same time.
If your application is returned to you because of an error or missing information, you have 90 calendar days to respond. If you do not submit the required information within 90 calendar days, the application is deemed closed and payment will be retained as a processing fee.
If you submit the required information after 90 calendar days, a new licensing fee will be required. If you applied online and your application is returned to you, you must access your ServiceOntario ONe-key account to update and resubmit your application. In order to process your request, ServiceOntario will collect some personal information on behalf of the Ministry of the Solicitor General under the authority of Section 11 of the Private Security and Investigative Services Act, This information will be used for identification purposes and to issue and administer licences under the Act.
But if you employ your own in-house security staff, you must register. To do this, make a list, or get one from your human resources manager or office depending on the size of your business. In order to process your request, ServiceOntario will collect some personal information on behalf of the Ministry of the Solicitor General under the authority of Section 11 of the Private Security and Investigative Services Act, This information will be used for identification purposes and to issue and administer licences under the Act.
If you have any questions about the collection and use of your personal information, please contact the Team Leader, ServiceOntario Contact Centre at:. Register online as a new employer opens a new browser window. To renew, restore, replace, change your licence or other information go to maintain a registered licence. EFT-exempt firms can pay annual participation fees by cheque or wire transfer.
Instructions for each method of payment are as follows:. Please note: debit payments can only be made from accounts held at major Canadian financial institutions. For instructions on making wire transfer payments, or any other inquiries, please contact the OSC's Contact Centre.
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